Table of Contents
Service Description
Service Availability
Laundry Processing
Service Fees
Delivery
Customer Obligations
Cancellation
Liability
Privacy
Modification of Terms of Service
Communication
Force Majeure
Termination
Governing Law
Entire Agreement
Haste Laundry's Terms of Service
These Terms of Service reflect the way Haste Laundry business work, the laws that apply to our company, and certain things we've always believed to be true. As a result, these Terms of Service help define Haste Laundry's relationship with you as you interact with our services. Understanding these terms is important because, by using our services, you're agreeing to these terms.
Terms
By using our laundry pick-up and delivery system, you agree to the following terms and conditions:
Service Description
Our laundry pick-up and delivery service is designed to provide you with the convenience of having your laundry picked up, washed, and returned to you. We will pick up your laundry at the designated location, clean it according to your specifications, and return it to you.
Service Availability
Our laundry pick-up and delivery service is available during our operating hours. Our operating hours are subject to change without notice. This is only for setting the designated time for pick-up and delivery, but our website will be available 24/7 provided there isn't any downtime related to technical issues and you can use it anytime to order our services.
Laundry Processing
We will make every effort to process your laundry according to your specifications. However, we are not responsible for any damage or loss that may occur during the laundering process, including but not limited to color fading, shrinkage, or damage to buttons, zippers, or other fasteners.
Service Fees
Our laundry pick-up and delivery service fees are subject to change without notice. The fees for our service will be communicated to you before confirming your order. Payment must be made in full before the pick-up of your laundry.
Before placing an order with us, you will have access to a platform where you can estimate the weight of your laundry. This will help you determine the expected cost of our services. Once we pick up your laundry, we will weigh it again after doing the laundry to provide you with a more accurate weight and total cost.
This process is designed to ensure convenience for our customers who may not have access to a weighing scale and also takes into account the fact that laundry is typically lighter after washing and folding. By providing you with an accurate weight and total cost, we aim to provide transparent and reliable service to our valued customers.
Delivery
We will make every effort to deliver your laundry back to you on the date and time agreed upon. However, we are not responsible for any delays in delivery due to unforeseen circumstances such as traffic, weather, or other events outside our control.
Customer Obligations
You are responsible for ensuring that your laundry is properly labeled and providing us with clear and accurate instructions for processing your laundry. You are also responsible for ensuring that the designated pickup and delivery location is easily accessible and safe for our drivers.
Cancellation
If you need to cancel your laundry pick-up and delivery service, you must do so at least 24 hours before the scheduled pick-up time.
Liability
We are not liable for any damages or losses that may occur during the pickup, laundering, or delivery of your laundry. We are not responsible for any items left in your laundry, and we do not guarantee the removal of all stains or odors.
Privacy
We are committed to protecting your privacy and will only use your personal information for our laundry pick-up and delivery service. We will not sell, trade, or share your personal information with third parties without your consent.
Modification of Terms of Service
We reserve the right to modify these terms and conditions at any time. Any modifications will be effective immediately upon posting on our website. It is your responsibility to review these terms and conditions regularly.
Communication
You agree to receive communications from us related to your laundry pick-up and delivery service, including confirmation of orders, updates on delivery times, and promotional offers. You may opt out of promotional communications at any time.
Force Majeure
We are not liable for any failure to perform our obligations under these terms and conditions due to events beyond our control, including but not limited to natural disasters, strikes, or government actions.
Termination
We reserve the right to terminate your use of our laundry pick-up and delivery service at any time and for any reason, without prior notice. We may also suspend or terminate your use of our service if we suspect any fraudulent activity or violation of these terms and conditions.
Governing Law
These terms and conditions are governed by and construed under the laws of the jurisdiction in which we operate. Any disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Entire Agreement
These terms and conditions constitute the entire agreement between you and us concerning your use of our laundry pick-up and delivery service. Any other agreements or understandings, whether written or verbal, are superseded by these terms and conditions.
Conclusion
By using our laundry pick-up and delivery service, you acknowledge that you have read and understand these terms and conditions, and agree to be bound by them. If you have any questions or concerns, please contact us before using our service.
Disclaimer
You agree to hold us harmless from any claims, damages, or expenses arising out of your use of our laundry pick-up and delivery service, including any claims arising from the processing, laundering, or delivery of your laundry. This indemnification obligation will survive the termination of these terms and conditions.
Our commitment to providing exceptional service and customer care extends to instances where items may be lost or missing. While we strive to minimize such occurrences, we understand that misunderstandings or mix-ups can sometimes happen. In the event that you suspect an item has been lost or misplaced, we will conduct a thorough investigation to ensure that we have not overlooked the item. Our goal is to address any concerns or issues promptly and professionally and to work with our customers to find a satisfactory resolution. Please rest assured that we take full responsibility for any errors on our part and are dedicated to ensuring your satisfaction with our service.